Instructions For Ordering
OFFICE HOURS: Call to place orders between 9:00 a.m. and 5:00 p.m., Monday through Friday. (850) 984-5297
1. Although we maintain a large inventory of live marine animals, many must be obtained from local fishermen as needed. Please allow at least one week’s advance notice before the shipping date. We do not guarantee arrival times or dates. Shipments should be scheduled to arrive at least two days before scheduled use. Shipments are made MONDAY, TUESDAY, WEDNESDAY, AND THURSDAY to arrive during the work week. NO SHIPMENTS are made on Saturday, Sunday, or the following holidays: Memorial Day, Independence Day, Martin Luther King’s Birthday, Labor Day, Thanksgiving Day, and the week between Christmas Day and New Year’s Day.
2. ALL ORDERS MUST INCLUDE THE NAME, EMAIL, AND PHONE NUMBER OF THE PERSON TO RECEIVE THE ANIMALS.
3. Advise if substitutions are acceptable. Substitutions are always of equal or greater value.
4. WE SHIP FEDERAL EXPRESS. SELECT EITHER PRIORITY #1 SERVICE (DELIVERY RECEIVED BY 10:30 A.M. OR 12 NOON DEPENDING ON YOUR LOCATION OR SECOND DAY A.M. DELIVERY (DEPENDING ON THE TYPE OF ANIMAL ORDERED). TO FACILITATE THIS SERVICE, INCLUDE A NAME, PHONE NUMBER, DETAILED ADDRESS-INCLUDING STREET ADDRESS, ZIP CODE, AND EMAIL ADDRESS.
5. Transportation charges are prepaid and added to the invoice. If you prefer, you can use your Fed Ex Account.
6. HANDLING CHARGE IS 18% OF ANIMAL COST.
7. Styrofoam and/or custom-built shipping containers are charged extra.
8. All Prices Are FOB Point of Origin. Prices are subject to change.
Minimum order: $75.00 (animal cost only)
* Payment-Visa/MasterCard/Discover or university purchase orders